L.Cuadrado
Technical Project Coordinator & IT Systems
EXPERIENCE
Professional Experience

EXPERIENCE
Technical & Project Management Skills
Basecamp/Jira/Airtable, budgeting, risk management, cyber security: CrowdStrike, stakeholder communication.
Team Development & Technical Training: Proficient in mentoring teams, delivering user education, and providing tailored technical training. • Remote IT Support Solutions: Skilled in offering efficient remote IT support and problem resolution across multiple systems. • Problem Analysis & Troubleshooting: Expertise in diagnosing and resolving complex hardware and software issues. • Technical Support & User Education: Ensures seamless end-user experiences through responsive support and educational resources.
Project Coordination and Leadership: Strong ability to manage projects from initiation to completion, ensuring alignment with goals and timelines. • Process Automation & Efficiency: Skilled in identifying inefficiencies and automating processes to boost productivity. • Vendor and Budget Negotiation: Expertise in negotiating with vendors and managing budgets to optimize resource allocation. • SLA Compliance: Adept at ensuring compliance with Service Level Agreements (SLAs) to maintain service quality. • Program Development and Evaluation: Experienced in designing, implementing, and evaluating programs for organizational and community impact.
Social Media Strategy & Content Creation: Experienced in developing and executing impactful social media campaigns.
Creative Material Design: Skilled in graphic design and content creation for digital and print media.
Currently pursuing Certified ScrumMaster (CSM) certification to further enhance agile project management capabilities.
Architected and implemented the complete IT and telephony infrastructure for a national call center, managing the project from RFP through deployment and ongoing optimization.
Ready to Take Your Technology to the Next Level?

Certificate / Education
CompTIA Network+ Certification – August 1999 –GFL
Scrum Certification | In Progress (Expected 2026)
Study Abroad Program in Irish Education | National University of Ireland, Galway | June 2015 – August 2015 | GPA: 4.0
Associate of Science (AS) in Information Technology and Network Administration | ECPI College of Technology | January 2008 – January 2011
Certificate in A+, Net+ | Liming Computers | January 2000
General Studies | Northern Virginia Community College
Honors / Achievement
Testimonial
Feedback & References
Testimonial
Get In Touch
Phone Number
+15129568040
Email Address
lccuadrado@gmail.com
Location
22554 United States