L.Cuadrado

Technical Project Coordinator & IT Systems

Detail-oriented Technical Project Coordinator with 5+ years of experience supporting remote teams and managing IT systems. Proven ability to streamline project workflows, maintain technical infrastructure (Google Workspace, Microsoft 365, SSO), and drive operational efficiency in fastpaced environments.
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EXPERIENCE

Professional Experience

IT SUPPORT MANAGER | SUNRISE COMMUNITY HEALTH CLINIC, COLORADO | NOVEMBER 2021 – PRESENT
Microsoft AD/Azure Admin, 0365, Maas360, CitrixWorkspace, Intune, Athena1(EHR) CPS(EHR), AthenaDental(EHR), Butterfly+(API), CrowdStrike, Barracuda Networks, Sophos, Meraki, SSO, LAN/WAN
Alorica – Apple Card – Phone & Chat Customer Service Representative Virginia | MAY 2021 – NOVEMBER 2021
AWS, GoogleCloud Workspace Architect/Admin, Google Suite, Jamf, Salesforce Lightning Lead Architect/Admin, Five9 Lead Architect/Admin, Genesys PureCloud Lead Architect/Admin, Twilio, Slack, Power BI and Adobe Analytics, SSO, Airtable, Asana, Notion
10+
Years of Experience
EXPERIENCE

Technical & Project Management Skills

Project Management & Process Optimization

Basecamp/Jira/Airtable, budgeting, risk management, cyber security: CrowdStrike, stakeholder communication.

Technical Support & Training

Team Development & Technical Training: Proficient in mentoring teams, delivering user education, and providing tailored technical training. • Remote IT Support Solutions: Skilled in offering efficient remote IT support and problem resolution across multiple systems. • Problem Analysis & Troubleshooting: Expertise in diagnosing and resolving complex hardware and software issues. • Technical Support & User Education: Ensures seamless end-user experiences through responsive support and educational resources.

Core-Value skills

Project Coordination and Leadership: Strong ability to manage projects from initiation to completion, ensuring alignment with goals and timelines. • Process Automation & Efficiency: Skilled in identifying inefficiencies and automating processes to boost productivity. • Vendor and Budget Negotiation: Expertise in negotiating with vendors and managing budgets to optimize resource allocation. • SLA Compliance: Adept at ensuring compliance with Service Level Agreements (SLAs) to maintain service quality. • Program Development and Evaluation: Experienced in designing, implementing, and evaluating programs for organizational and community impact.

Creative and Marketing Skills

Social Media Strategy & Content Creation: Experienced in developing and executing impactful social media campaigns.
Creative Material Design: Skilled in graphic design and content creation for digital and print media.

Scrum Certification

Currently pursuing Certified ScrumMaster (CSM) certification to further enhance agile project management capabilities.

National Call Center Architecture

Architected and implemented the complete IT and telephony infrastructure for a national call center, managing the project from RFP through deployment and ongoing optimization.

Ready to Take Your Technology to the Next Level?

Looking for an experienced IT project coordinator who can streamline workflows, secure your infrastructure, and deliver scalable solutions? Let’s connect and discuss how I can help your organization achieve its goals.

Certificate / Education

CompTIA A+ Certification – August 1999 – GFL
CompTIA Network+ Certification – August 1999 –GFL
Scrum Certification | In Progress (Expected 2026)
Bachelor of Science (AS/BS) in Network Security & Information Technology | ECPI College of Technology | January 2012

Study Abroad Program in Irish Education | National University of Ireland, Galway | June 2015 – August 2015 | GPA: 4.0

Associate of Science (AS) in Information Technology and Network Administration | ECPI College of Technology | January 2008 – January 2011

Certificate in A+, Net+ | Liming Computers | January 2000

General Studies | Northern Virginia Community College

Honors / Achievement

Heroes in Health National Impact Award – National Indian Health Board, October 2020
Presented for outstanding contributions to the StrongHearts Native Helpline.
Testimonial

Feedback & References

4/5
Testimonial

Get In Touch

Have a project in mind, want to collaborate, or just want to connect? I’d love to hear from you.

Phone Number

+15129568040

Email Address

lccuadrado@gmail.com

Location

22554 United States

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